Refund Policy

Refund Policy

JaguarHoster offers hosting and related services on a final-sale basis due to the nature of provisioning and maintaining online infrastructure. All sales are final unless a refund is explicitly allowed under this policy.

It is the customer’s responsibility to test our services before purchase using the available trial period if applicable and to read our terms, privacy policy, and refund policy before completing payment.

Billing & Refund Conditions

• Hosting services are generally non-refundable because of the cost of provisioning and maintaining the service.
• Any PayPal disputes, chargebacks, or payment reversals will not be accepted as a refund request.
• Domain registration, renewals, and transfers are non-refundable.
• Promotional offers, coupon-based plans, and prepaid credits are non-refundable.
• A 3-day money-back guarantee may only apply to certain advance plans before the domain is issued, if applicable.
• Any cancellation fee or minimal charge may be applied, and such charges may be converted into account credit for future use.
• Credit balance is non-refundable and may only be used toward future renewals or domain purchases.

When Refunds Are Not Available

• Services that have already been fully provisioned or used.
• Renewal invoices and payments.
• Custom development work that has already progressed beyond the allowed review stage.
• Any account suspended or terminated due to abuse, policy violations, spamming, phishing, malware, or similar misconduct.
• Any order placed under promotional or coupon-based pricing.
• Reseller hosting accounts that have already been activated and used to create child accounts or host third-party websites.
• VPS or dedicated server services once the server has been provisioned, powered on, or used for production workloads.

How to Request a Refund

To request a refund, please contact our support team with your invoice number, service details, and the reason for your request. Requests will be reviewed based on service usage, activation status, and compliance with our policies. JaguarHoster reserves the right to approve or deny refunds at its discretion. Customers should not initiate a payment dispute before contacting us, as disputes may result in account suspension and the loss of refund consideration.

Account Cancellation

Customers may cancel services by submitting a written cancellation request. If an account is cancelled for policy violations, abuse, non-payment, or security concerns, data may be lost or deleted and JaguarHoster will not be responsible for restoring it unless backup services are available and charged separately. Cancellation requests do not automatically guarantee refunds, and any remaining balance or credit may be handled under the applicable policy.